General 

How do I join?

Click on the subscribe button or follow this link. Decide on your preferred option and proceed to checkout!  

What's in each box? 

Three outfits, one each for baby’s day out, snooze and playtime. Every box is created specific to your baby’s gender, age, and clothing size. 

Do you ship to all states? 

Yes! We'll gladly ship anywhere in the United States. 

Do you do gift subscriptions? 

Yes we do. Please follow the instructions on the checkout page. 

How do I change the size of clothing? 

To change the size of clothing for your subscription you can email our team at support@surprisly.com. We'll gladly make a change to your size or subscription preferences. 

What if the size I selected is not correct? 

Your satisfaction is our utmost priority. If you would like to exchange your box for clothing of a different size, please contact us at support@surprisly.com and we will work with you to change your order. 

What happens if I move?

You can change your shipping address or billing information at any time by visiting your account page. Please change your address prior to your billing date to avoid a mis-shipped box. If you need assistance, please e-mail us support@surprsily.com

How do I update my credit card info? 

You can update your credit card information via the account page at any time. Just login to your account, and update the info under the 'credit card' section. 

When can I start my subscription? 

We take new subscriptions until 11:00 p.m. PST on the 14th of each month. If you sign up after the 14th, you will receive next month's box. For example, if you sign up on the 21st of January, you will receive your first box the week of the 15th of February. 

When do subscription plans renew? 

For your convenience, all plans auto-renew and all renewals occur on the 1st of each month, until cancelled. If you are on the month-to-month plan, renewals occur on the 1st of each month until you cancel. If you are on the 3-month upfront plan, a 3-month renewal occurs on the 1st of the month after you've received your last already-paid-for shipment for an additional 3-month renewal (for example, if you sign up on the 1st of May for a 3-month plan, you'll receive the shipments on the 15th of May, 15th of June, and 15th of July, and then the 3-month renewal charge will occur on the 1st of August). if you are on the 6-month upfront plan, a 6-month renewal occurs on the 1st of the month after you've received your last already-paid-for shipment; (for example, if you sign up on 1st of May for a 6-month plan, you'll receive the shipment for the 15th of May, 15th of June, 15th of July, 15th of August, 15th of September, and 15th of October, and then the 6-month renewal charge will occur on 1st of November). 

Can I make a one-time purchase? 

Yes! You can easily purchase a one-time box. After subscribing to the month-to-month plan please email us with a cancellation request at  support@surprisly.com after you receive your first box.

Shipping 

When will I get my surprisly box? 

We ship on the 15th of every month, so  you can anticipate your box between the 17th and the 20th.  Please note: we are not responsible for delays in the carrier's service.

I haven't received my box. What should I do?

Stay calm! most orders take 4-6 business days to arrive. Please contact a member of our customer support team if it's been longer than that at support@surprisly.com . We can help you get tracking, order status, and other important information. 

What if my box shows delivered but I can't find it? 

We rely on our customers to be able to safely receive their monthly boxes, so please contact us at support@surprisly.com and we will help you track your box. 

Are there any shipping fees? 

Shipping is free for all shipments within the United States.  

Cancellations, Returns and Refunds 

Can I cancel my subscription? 

If cute clothing and great customer service isn't your thing, you can cancel your subscription at any time. We want you to be satisfied. Send us an email at: support@surprisly.com  Please note: if you're cancelling a prepaid subscription and requesting a refund, you will receive a prorated refund for the boxes at full price. 

How do I change my subscription? 

You can easily change your subscription at any time by logging into your account, visiting your 'account preferences' in the top right drop-down menu, and choosing the 'your subscriptions' tab in the left menu bar. From there, you can see your subscription and cancel it or change your plan. You may also email our team at any time at support@surprisly.com and we'll  update your subscription preferences for you. 

Can I return my box? 

We are confident you will love the Surprisly boxes. However, if for some reason you would like to return your box, please contact us at support@surprisly.com and we will work with you on the return process. Refunds will be issued once the box has been returned to us and has passed our quality inspection.     

What's your refund policy? 

We will provide a refund for your box as long it's requested before the cut-off date for that month. Once we reach the cut-off date and have prepared your box for shipment, refund cannot be provided. If you're asking for a refund because you didn't cancel your subscription through your account log in in time, please note that we will charge a 5% fee to process the refund. Why the fee? We pay a percentage for every credit card that we process and when you request a refund we don't get it back. Please note: gift subscriptions are not eligible for refunds once they've been claimed. Gift cards are also non refundable.  

Working With Us

I have an idea for a product that I know  will be great. How do I make a suggestion for the next box?  

We would love to hear from you! Just send us an email at contact@surprisly.com. 

I am a supplier/business owner. How can I get my product included in the surprisly box?  

We love to hear about new products! Simply send us an email at contact@surprisly.com and we will determine if your product would be a good fit for our boxes. 

I still need help! What should I do?  

If you cannot find the answer to your question here, please feel free to email us at support@surprisly.com. Please allow 1-2 business days for a response.